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Features

A complete reference of everything Delivery Hub can do. Each feature is built natively on Salesforce and works out of the box after installation.

Kanban Board

A drag-and-drop board for managing work items through your delivery pipeline. Configure up to 40+ stages to match your team's workflow (e.g., Requested, Approved, In Development, Code Review, QA, UAT, Deployed). Supports filtering by assignee, priority, client, and date range.

Fast Track

Small fixes and low-risk changes shouldn't sit in an approval queue. Toggle Fast Track on a work item to skip the approval stage and move it directly to development. The item is still tracked and audited — it just skips the bottleneck.

Cross-Org Sync

Share work items between two Salesforce orgs in real time. Ideal for vendor/client relationships where both parties use Salesforce. The sync engine handles bidirectional updates, conflict resolution, and echo suppression automatically.

AI Integration

Describe a task in one sentence. AI generates a detailed description, acceptance criteria, and an hour estimate based on task complexity. Uses Salesforce-native AI (Einstein) or a configurable external LLM endpoint. AI-generated content is always editable before committing.

ETA Engine

Automatically calculates projected delivery dates based on estimated hours, team capacity, working hours, and dependency chains. Updates in real time as tasks are completed or reprioritized. Surfaces on the System Pulse dashboard and individual work item records.

Chat & Comments

Threaded comments on every work item. Tag team members, attach files, and keep the full conversation history tied to the task — not scattered across email and Slack. Clients can comment directly if given access via a Community/Experience Cloud site.

File Rollup

Attach files to any work item. Files roll up to the parent project, giving managers a single view of all deliverables. Supports Salesforce Files, ContentVersion, and external links.

Time Logger

Manual time entry for developers and consultants. Log hours against specific work items with notes describing what was done. Time rolls up to the parent project for invoicing and capacity planning.

Ghost Recorder

Automatic background time tracking. When a developer opens a work item, Ghost Recorder starts a timer. When they navigate away, it stops. Captured time is saved as a draft TimeLog__c record that the developer can review, adjust, and submit.

Dependencies

Define blocking relationships between work items. If Task B depends on Task A, Task B cannot move to 'In Development' until Task A is marked complete. Dependencies are visualized on the Kanban board with connector lines.

Work Requests

Clients and stakeholders submit requests through a simple form. Requests land in a separate queue for the team to triage. Once approved and scoped, a request converts into a full work item on the board.

System Pulse Dashboard

A real-time overview of everything happening in Delivery Hub. See work items by status, priority, assignee, and client. Track velocity, backlog size, and projected delivery dates. Designed for managers and executives who need the big picture without digging into individual tasks.

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