Delivery Hub
Track Work. See Progress. Skip the Chaos.
A free Salesforce-native app that replaces spreadsheets, email chains, and status meetings with one dashboard your whole team actually uses.
Why Delivery Hub?
Your CRM already knows every account, contact, and deal. Delivery Hub connects your delivery work to that data instead of living in Jira, Slack threads, or shared spreadsheets.
| Before | After (Delivery Hub) |
|---|---|
| Client emails a change request, gets forwarded 3 times | Client submits directly — team sees it instantly on the board |
| Small bug fix needs 3 meetings before anyone writes code | Fast Track skips the queue — developer picks it up same day |
| Vendor work tracked in a separate spreadsheet | Cross-org sync sends it to their Salesforce org automatically |
| VP asks for status — you open 4 spreadsheets | System Pulse shows everything live, right now |
| Developer guesses hours at end of week | Time Logger captures it on the work item as they go |
| “We need a portal” = 5 days writing requirements | AI generates description, acceptance criteria, and estimate from one line |
| Blocked item sits for days before anyone notices | Escalation engine auto-alerts when SLA targets are missed |
| Weekly status email takes an hour to write | AI digest compiles and sends it automatically |
What You Get
28 features. All included. All free.
Kanban Board
Drag-and-drop, 40+ configurable stages, persona-based views, column color coding.
Stage Gates
Block transitions when required fields are missing. Enforce process without micromanagement.
Fast Track
Skip the approval queue when the estimate fits a pre-approved budget.
Cross-Org Sync
Bidirectional REST sync between Salesforce orgs with retry, echo suppression, and full audit ledger.
Multi-Vendor Routing
Send work items to multiple external orgs, each independently tracked.
AI Estimation
Hours estimate, description, and acceptance criteria generated from a one-line summary.
AI Weekly Digest
Scheduled email summarizing delivery status across all active work items.
ETA Engine
Projected delivery dates from developer velocity, queue depth, and dependencies.
Escalation Engine
Rule-based auto-escalations with email alerts on SLA breaches, defined via Custom Metadata.
Burndown Chart
Sprint progress tracking against ideal pace. The chart PMs dream about — auto-generated.
Developer Workload
Team capacity distribution dashboard. Spot overloaded developers before they burn out.
Cycle Time Analytics
Stage duration measurement to identify bottlenecks before they become blockers.
Real-Time Chat
Polling-based comments on every work item with file attachment indicators.
File Rollup
All files from work item + comments + requests aggregated in one panel.
Activity Timeline
Full audit trail of every change on a work item. Who changed what, when, and why.
Time Logger
Quick hour logging that creates WorkLog entries directly on the work item.
Ghost Recorder
Floating submission form with keyboard shortcut — submit issues without leaving your current screen.
Client Dashboard
Phase counts, attention items, and recent activity — everything a client needs at a glance.
Public Status Page
Shareable Visualforce delivery status view — no Salesforce login required.
System Pulse
Live counts of active work items, hours booked, and sync health.
Dependency Graph
Visual blocking relationships between work items. See the critical path at a glance.
SLA Tracking
Response and resolution time targets with visual status indicators.
Recurring Items
Auto-create work items on configurable schedules — standups, deploys, reviews.
Email Notifications
Stage-change alerts to keep stakeholders informed without manual effort.
CSV Import
Bulk import work items from spreadsheets. Map columns to fields and create items in bulk.
Release Notes Generator
Auto-generate formatted release summaries from completed items.
Configurable Workflows
Custom stages, personas, and transitions via Custom Metadata. Ships with Software Delivery and Loan Approval out of the box.
Quickstart Connection
One-click setup wizard. Configures scheduled jobs, connection handshake, and default settings automatically.
How Cross-Org Sync Works
Work items, comments, files, and stage changes replicate bidirectionally between any two Salesforce orgs.
Your Org (Client)
Work item created
Stage updated
Comment posted
File attached
Client approval
Vendor's Org
Request ingested
Developer assigned
Comment synced back
Status progressed
Deployed to Prod
Real-time or 15-min scheduler
Retry-aware (up to 3 attempts)
Echo suppression prevents loops
Multi-vendor routing supported
Built for Salesforce Teams
100% Salesforce-native. No external servers. No middleware. No monthly fees.
73 Apex Classes
47 production + 26 test classes. SyncEngine, SyncItemProcessor, EscalationService, WeeklyDigestService, ETAService, AiController, and more.
40 Lightning Web Components
deliveryHubBoard, deliveryClientDashboard, deliveryBurndownChart, deliveryCycleTimeChart, deliveryDeveloperWorkload, deliveryDependencyGraph, deliveryCsvImport, deliveryGhostRecorder, and more.
8 Custom Objects
WorkItem, WorkRequest, SyncItem, NetworkEntity, WorkItemComment, WorkItemDependency, WorkLog, and DeliveryHubSettings. Clean data model designed for extensibility.
6 Custom Metadata Types
WorkflowType, WorkflowStage, WorkflowPersonaView, WorkflowEscalationRule, SyncRoutingConfig, and CloudNimbusGlobalSettings.
4 Triggers
WorkItemTrigger, WorkItemCommentTrigger, ContentDocumentLinkTrigger, and WorkLogTrigger. Handler pattern for clean separation of concerns.
CumulusCI + GitHub Actions
Every PR spins up a namespaced scratch org, deploys, runs 300+ Apex tests (75%+ coverage enforced), runs PMD analysis, and tears down. Production-ready CI/CD.
Setup Takes About 3 Minutes
No consultants. No manual REST endpoint configuration. No Apex scripts to run.
Install the package
One click from AppExchange or the install link below.
Open Delivery Hub
Find the Delivery Hub app in your Salesforce app launcher.
Click Quickstart Connection
Configures scheduled jobs, connection handshake, and default settings automatically.
Create your first work item
Drag it onto the board. You’re live.
Ready to Stop Chasing Status Updates?
Install Delivery Hub for free and give your team one place to track everything. No credit card. No trial period.