Delivery Hub vs Jira
Why Salesforce teams are switching from Jira to a tool that lives inside their CRM.
The Quick Verdict
Free vs $7.75+/user/mo
Delivery Hub is free for every user in your org. Jira charges per seat, and the costs add up fast across your Salesforce team.
Lives Inside Salesforce vs External Tool
Your work data sits right next to your accounts, contacts, and opportunities. Jira is a completely separate system that requires integration.
3 Min Setup vs Weeks of Configuration
Install Delivery Hub and run the Quickstart wizard. You are live in under three minutes. Jira deployments take days or weeks to configure properly.
Feature-by-Feature Comparison
See exactly where Delivery Hub pulls ahead — and where the two tools are comparable.
| Feature | Delivery Hub | Jira |
|---|---|---|
| Price | Free forever | $7.75–$15.25/user/mo |
| Salesforce Native | Yes, 100% | No, requires integration |
| Cross-Org Sync | Built-in bidirectional | Not available |
| AI Estimation | Built-in (OpenAI) | Basic (Atlassian Intelligence, paid) |
| Client Dashboard | Built-in, no login needed | Requires portal add-on |
| Setup Time | 3 minutes | Days to weeks |
| Data Location | Inside your Salesforce org | External (Atlassian Cloud) |
| Kanban Board | Yes, 40+ stages | Yes |
| Stage Gates | Yes, field-level enforcement | Workflow rules only |
| Time Tracking | Built-in | Requires plugin ($) |
| Escalation Rules | Auto-escalation with SLA | Basic SLA (paid tier) |
| Burndown Charts | Built-in | Built-in (Scrum only) |
| Native SF Reporting | Yes, standard reports | No |
| Recurring Items | Built-in scheduler | No |
Why Salesforce Teams Choose Delivery Hub
No Context Switching
Every Salesforce team knows the pain: you are in the middle of reviewing an opportunity, and now you need to check project status in a completely different tool. With Delivery Hub, your work items live in the same org as your accounts, contacts, and opportunities. You can build reports that join delivery data with CRM data. You can see which account has the most open work items, which deals are blocked by delivery issues, and which clients are overdue for a status update — all without leaving Salesforce.
Clients See Progress Without Jira Licenses
One of Jira's biggest limitations for service teams is client visibility. Giving a client access to Jira means buying them a seat or setting up a portal add-on. Delivery Hub includes a built-in client dashboard and a public status page that requires no Salesforce login. Your clients see phase counts, attention items, and recent activity at a glance. They stop emailing you for status updates because the answers are always one click away.
Cross-Org Sync Is Something Jira Simply Cannot Do
If you work with vendors, partners, or managed service providers who also use Salesforce, Delivery Hub's cross-org sync is a game changer. Work items, comments, files, and stage changes replicate bidirectionally between any two Salesforce orgs — with retry logic, echo suppression, and a full audit ledger. Jira has no equivalent. You would need third-party middleware, custom scripts, and ongoing maintenance to get anything close, and even then it would not be real-time or bidirectional.
Zero Cost — No Per-Seat Fees Eating Into Margins
Jira charges $7.75 per user per month on the Standard plan, and $15.25 per user per month on Premium. For a team of 50, that is $4,650 to $9,150 per year — before you add any marketplace plugins for time tracking, advanced roadmaps, or SLA management. Delivery Hub is free. Not free-trial-then-pay. Not freemium-with-limits. Free — with every feature included, for every user in your org. It is open source under BSL 1.1, and the code is on GitHub for anyone to inspect.
Ready to Replace Jira?
Install Delivery Hub in your Salesforce org today. Free forever, no credit card, no trial period. Your team will be up and running in three minutes.