I don't need to be building this. I'm a Salesforce developer and an investor, and I get to choose what I spend my time on. I'm spending it on a bet I think is obvious in hindsight and almost nobody is making head-on: what used to be a multi-million-dollar IT project can now be pushed through one open-source system — and then automated until it runs itself.
That system is Delivery Hub. It's free, it's Salesforce-native, it's in production today, and it's already 100+ features deep. This post is the why: the problem it solves, what it actually does right now, where it's going, and why building it in the open means everyone wins. The full thesis lives at /mission.
Every services business breaks the same way
Agencies, consultancies, software shops, lenders, implementers — they all run delivery on a pile of tools that don't talk to each other. The work lives in Jira or Asana. The conversation lives in email and Slack. The hours live in a spreadsheet. The money lives in accounting. And the business itself — every account, contact, and deal — lives in the CRM, somewhere else entirely.
The person holding it together is the owner. They are the integration layer: copying status from one tool to another, translating between the team and the client, chasing hours at month-end, answering “where are we on this?” from memory. Nothing runs without them — which means the business can't grow past them.
These look like five problems — visibility, coordination, billing, client trust, the owner-bottleneck. They're one problem wearing five masks: delivery work is divorced from the place the business actually lives. Fix that one thing and the masks fall off together.
Enterprise-grade — and the economics just flipped
Delivery Hub installs into Salesforce — the system of record most serious services businesses already pay for — and runs delivery on top of the data that's already there. Work items live next to the accounts they belong to. Clients get a real web portal with no Salesforce license. Invoices, payments, and an A/R ledger generate from the same data the work is tracked in. Two Salesforce orgs sync bidirectionally and a reconciler heals the drift automatically.
The whole thing is being built around a real client, for a fraction of what the old way demanded. That's the point: the cost of building software this good is collapsing, and we're racing to be first. The capability that used to require an army and a year now fits inside one system that installs in three minutes — and a small team with AI as the force multiplier takes it further, faster, than a lot of funded teams ever get.
What's real today — no vapor
This isn't a roadmap deck. It's installed and running production delivery for a real services business right now. Shipped and in use: a configurable Kanban board and Gantt timeline, a visual workflow builder with seven workflow types out of the box, a full client portal, a document engine that generates invoices and statements as PDFs with payment tracking, cross-org sync with a self-healing reconciler, and an MCP server that exposes the whole platform to AI agents as native tools. 225 Apex classes at 89%+ test coverage, 68 Lightning Web Components, a real CI/CD pipeline.
The full feature breakdown is public. The point isn't the count — it's that the foundation already works.
Where it's going: self-driving, self-healing
Here's the part I'm most excited about, labeled honestly as the part still being built. The destination is a system that runs itself: AI agents that learn from the business, watch everything that happens, turn inbound — email, messages, requests — into staged, ready-to-approve actions, and catch and correct drift before anyone notices. Seeing and detecting everything, and processing all of it correctly, without anyone standing over it.
The owner stops being the integration layer and becomes the approver — and eventually, for the routine, not even that. That's not a tagline; it's the architecture the platform is being built toward, and it's closer than it sounds.
Why it's open source: everyone wins
The platform is free and open. A business that adopts it gets enterprise-grade capability at a fraction of what it used to cost and keeps its own data. The ecosystem gets a foundation it can build on instead of another rented silo. And the work compounds in the open instead of behind a paywall. There's a managed-service model on top for businesses that want it run for them — but the platform itself stays free, because that's how a foundation earns trust.
How to get involved
I'm close, and I'm open to help getting there faster — not because I need it, but because it gets everyone to the future sooner. Three ways in, and people get met based on what they can and want to do:
- Become a clientRun your delivery on it. You get enterprise capability cheap; your engagement is the accelerant that funds the team and gets everyone there faster.
- PartnerHelp shape the platform and the category from the foundation up. Frontier, AI-native work with real usage from day one.
- ChampionIt's open source — spreading it costs you nothing and helps everyone. If you know a services business buried in tool sprawl, you already know who needs this.