Most software ambushes you on day one.
Delivery Hub installs silent.
Zero emails. Zero bells. Zero chat pings. No surprise AI bills. Nothing fires until you decide it should. Then we walk you through enabling each thing — showing you exactly what it does, who it notifies, and what it costs — before you commit.
Free. Open source. Lives in your Salesforce. Part of a managed-service ecosystem you can grow into when you're ready.
The principles
Six things we got wrong about installs — and the fix.
Enterprise software has trained you to expect a wall of toggles, a forest of emails, and a credit card you never approved. Here's the inverse.
Safe by default
Install fires nothing user-visible. No email, no bell, no chat post, no AI cost, no automation — until an admin opts in.
Effortless opt-in
One-click presets and a recommended order, not 30+ lonely toggles to puzzle over. The fast path sets you up sensibly in seconds.
Explain before you commit
Enabling anything previews exactly what will happen — what fires, who gets notified, any cost. Zero negative surprises.
Let them see it
Load real sample data in-app so a capability can be watched working before it ever touches production data.
Progressive disclosure
Most installers don't care about every internal layer. Show what matters, reveal depth on demand. Deep for power users.
Delightful, not cumbersome
It makes sense, it does what you'd expect, and it makes the work easier. The whole point.
Already on
Two things are on out of the box. Both of them silent.
Activity logging and board metrics. They cost nothing, surface nothing externally, and start earning their keep the moment you install. Everything else — notifications, email, AI, automation, health watchers — waits for your nod.
Activity log
A hash-chained audit trail of everything that happens. No external effect — just a tamper-evident history you can audit later if you need to.
Board metrics
Cycle time, throughput, work in progress. Display-only, no automation, no notifications. There when you want them.
The recommended path
Turn things on in this order.
Internal wins first. External effects last. You can deviate — nothing's forced — but this ladder is the path-of-least-surprise.
Foundation
Zero noiseHash-chained audit log + board metrics. Purely internal — no external effect, valuable from minute one. These are the only things on at install.
Connect your org
InternalQuickstart connection — handshake to your delivery partner / hub (only if you run multi-org sync).
In-app notifications
LowTurn on the bell first. You feel the system react without emailing anyone yet.
Email notifications
Reaches peopleOnce the in-app flow feels right, let stage changes email the assignee and owner.
Automation
Changes behaviorAuto-create work requests + auto-sync — after you trust the board.
AI features
Incurs costSuggestions, estimation, auto-descriptions. Needs an OpenAI key; enable after it's set (mind cost).
Health watchers
Posts to chatSignals + digest + chat recipients — best after ~2 weeks of data (the stabilization window).
Advanced / billing
External-facingInvoice generation, overdue reminders, weekly digest, external notifications — as needed.
A guided setup walk-through, not just an admin page.
The pillars above are the standard today. The walk-through implementing them is in flight — six screens that take you from install to running, with a preview at every step.
Welcome
One screen: what Delivery Hub is, what's already safely on (audit + board metrics), and that nothing else will fire until you say so.
Connect
Optional partner / hub handshake, with prerequisites called out up front instead of buried in a setup wiki.
Pick your goals
User-story chips — “track work,” “bill clients,” “watch delivery health,” “sync across orgs.” Only relevant capabilities surface.
Preview
For each thing you turn on: a plain-English preview of what happens, who gets notified, any cost, and dependencies.
Enable + sample
Flip it on and load real sample data in one move so you can watch it work — with a clean “remove sample data” button.
See it
Jump straight to the capability working with the sample data in front of you. Keep it, or wipe the samples and go live.
The bigger picture
Delivery Hub is the free front end of a managed-service ecosystem.
Install the platform. Run your delivery on it for as long as you like at $0. When you're ready, pull in managed services we offer on top — tenant and background screening, Org Health backup, marketplace dev services, signing, bounties, more on the way. The install experience above is the same philosophy you'd hit on day one of any of those: silent until you say go, previewed before you commit.
What it costs
$0 to install. $0 per seat. Forever.
Delivery Hub is free and open source. AI features incur model costs when you turn them on — with your own key, on your own bill. Managed services are priced separately and clearly, never bundled.
Install in 3 minutes