Admin Operations
How Glen manages the platform day-to-day: monitoring activity, managing vendors and internal teams, configuring auto-promote rules, tracking ETAs and dependencies, and ensuring quality with AI assistance.
Daily Operations
Monitor bounty board + NTE alerts
AutomatedCheck for new bounty postings, NTE threshold warnings (70%/90%/100%), auto-promote triggers, and expiring deadlines. The admin dashboard shows all activity in a unified feed.
Review proposals and NTE estimates
ManualReview developer approach, NTE estimate vs budget ceiling, team composition (for team claims), and developer completion rates at the same difficulty level.
Track active work across all orgs
AutomatedThe Delivery Hub board in Nimba org shows cross-org work status via the sync engine. Internal employee work and external contractor work visible in unified view.
Monitor ETA and dependency impacts
PlannedTrack estimated completion dates, dependency chains, and cascading delay impacts. Proactively alert when downstream work items are at risk due to upstream delays.
Active Bounties
12
+3 this week
Pending Claims
7
2 need NTE review
Active Developers
24
8 internal + 16 external
Revenue (MTD)
$4,200
3 invoices paid
Recent Activity
Vendor & Employee Management
The platform manages two distinct resource types: external vendors/contractors (with insurance requirements, rate negotiation, and marketplace reputation) and internal employees (with SLA expectations, auto-promote rules, and team-level tracking).
Onboard vendors and internal teams
ManualCreate NetworkEntity records for vendors (with billing rates, insurance verification) or internal teams (with SLA expectations and auto-promote thresholds).
Configure auto-promote rules
PlannedSet conditions for automatic promotion of internal bounties to the external marketplace: SLA warning thresholds, no-progress triggers, NTE breach responses.
Track performance: vendors vs employees
PlannedCompare completion rates, NTE accuracy (estimated vs actual), code quality scores, and response times across vendors and internal teams.
Enforce insurance requirements (vendors)
PlannedVerify that all external vendors and contractors maintain current professional liability insurance. Internal employees are covered by the organization. Block uninsured vendor work.
Cloud Nimbus LLC
Primary Vendor
Untangleit LLC (Edson)
Subcontractor
At Large LLC (Danny)
Billing Entity
MF Engineering Team
Internal Team
Internal to Marketplace Promotion Rules
ActiveSLA Warning
WarningTrigger: 48 hours before deadline with no progress in 24h
Action: Notify assigned employee + manager
SLA Breach
Auto-PromoteTrigger: 24 hours before deadline with < 50% progress
Action: Auto-promote to marketplace + notify employee
NTE Exceeded
StopTrigger: Internal employee exceeds 100% of NTE
Action: Freeze work item + require manager approval
Dependency Risk
AlertTrigger: Downstream work item ETA impacted by delay
Action: Alert dependent work item owners
Quality Control & ETA Tracking
Every submission goes through multiple quality gates. The admin tracks both code quality (via CI) and delivery velocity (via ETA/dependency tracking).
Review CI results on submissions
AutomatedGitHub Actions runs Apex tests, PMD scan, and scratch org build on every PR. Results are visible inline on the PR and reported to the platform.
Verify manual acceptance criteria
ManualReview the manual checklist: data migration verified, configuration steps completed, training docs delivered. Both CI and manual items must pass.
Track ETA calculations with dependencies
PlannedAutomated ETA calculations show estimated completion dates. Dependency tracking surfaces cascading impacts when upstream items slip. Proactive alerts to downstream owners.
Compare multi-dev submissions
PlannedFor multi-developer bounties: compare implementations side-by-side, score quality and approach, assign rankings that feed into developer reputation.
Dependency Chain -- Impact Analysis
Dependency tracking automatically calculates cascading ETA impacts when a work item slips. Downstream owners are alerted before the delay reaches them.
Quality is non-negotiable. The platform's reputation depends on consistent delivery quality. Every submission that passes quality gates reinforces trust. Every NTE that comes in under budget proves the estimation system works. Every SLA met by an internal team proves the bounty model drives accountability.
Sync Engine & Platform Events
The sync engine is the nervous system connecting all orgs. Data flows bidirectionally between client Salesforce orgs, the Cloud Nimbus hub, and the portal. As admin, you monitor sync health, resolve conflicts, and configure event-driven automation.
Monitor sync queue health
AutomatedCheck Sync_Item__c queue depth across all connected orgs. Healthy queues drain within minutes. If items accumulate, investigate API limits, auth failures, or field mapping errors.
Platform Events for real-time sync
AutomatedSalesforce Platform Events fire when work items, work logs, or documents change. The sync engine subscribes to these events for near-real-time cross-org propagation instead of polling. Reduces sync latency from minutes to seconds.
Sync Reconciler -- self-healing drift detection
AutomatedThe reconciler compares record hashes across orgs and auto-detects drift (records that should match but do not). Corrections are queued automatically with full audit trail. No manual intervention unless a conflict cannot be auto-resolved.
Echo suppression and kill-switch
AutomatedPrevents infinite sync loops. GlobalSourceIdTxt__c tracks the originating org for every record. The kill-switch aborts routing when the target matches the source. X-Global-Source-Id HTTP header injected on every outbound callout.
Retry logic with escalation
AutomatedFailed sync items retry up to 3 times with exponential backoff. After 3 failures, the item is flagged for manual review and appears in the Sync Retry Panel on the admin home page.
WorkItems, WorkLogs, and Documents flow through this chain via Platform Events and the SyncItemProcessor queueable. Each hop preserves GlobalSourceIdTxt__c for echo suppression.
AI-Assisted Administration (Future)
As the platform scales, many administrative decisions can be AI-assisted. The goal is not to replace human judgment but to accelerate it -- AI recommends, human confirms (or auto-approves with configurable guardrails).
AI claim approval recommendations
PlannedAI evaluates developer history, NTE reasonableness, approach quality, and completion probability. High-confidence recommendations can be auto-approved.
AI NTE validation
PlannedCompare proposed NTE against historical data for similar work items at the same difficulty level. Flag outliers for manual review.
AI auto-promote decisions
PlannedWhen auto-promote rules trigger, AI evaluates whether promotion is likely to result in faster delivery based on current marketplace capacity and developer availability.
AI PR review assistance
PlannedAI reviews every PR with full context (repo, ticket, client goals, acceptance criteria) and provides structured feedback beyond what CI checks can validate.
AI Decision Assistant
FutureClaim Approval
Accept Sarah Chen -- 95% completion rate at this difficulty, NTE within budget
NTE Review
Marcus Rivera NTE of 22h is 15% above median for this difficulty -- request justification
Auto-Promote
WI-051 has 3h remaining and is likely to miss SLA -- promote to marketplace now
AI recommends, human approves -- or auto-approves with configurable guardrails
Financial Operations
Set platform rake
ManualConfigure percentage rake (per-project) or hourly markup (per-client). Example: Glen bills At Large at $90/hr, At Large bills MF at ~$125-135/hr.
Generate invoices via Document Engine
AutomatedTrigger invoice generation from Salesforce. The Document Engine pulls work logs from all lifecycle phases, calculates hours x rate, and generates a PDF with full line-item detail. Line items include clickable hyperlinks to Salesforce records (namespace-aware).
Invoice approval and dispute resolution
AutomatedMark invoices as Pending Approval. Client reviews in the portal and approves or disputes with line-item comments. Disputed invoices route back for correction. Regeneration creates a new version preserving the original for audit.
Track payments via Melio
ManualCurrently manual: verify Melio payment sent, mark DeliveryTransaction__c as Completed. Future: Stripe auto-payment on acceptance.
CC on all document emails
AutomatedEvery document email (invoices, agreements) is CC'd to glen@cloudnimbusllc.com. This is a hard requirement configured in DeliverySettings.
A/R dashboard
PlannedOutstanding invoices, aging reports (Current / 30 / 60 / 90+ days), payment history. All data sourced from DeliveryDocument__c and DeliveryTransaction__c.
Accounts Receivable
Collected
$12,400
Outstanding
$3,600
Overdue
$900
How It All Connects
Salesforce (Backend)
- - WorkItem__c, WorkLog__c, WorkRequest__c records
- - NetworkEntity__c for orgs, vendors, and internal teams
- - DeliveryDocument__c for invoices and agreements
- - DeliveryTransaction__c for payment tracking
- - Sync engine for cross-org data flow
- - Document Engine for PDF generation + email
- - WorkflowType__mdt for configurable processes
cloudnimbusllc.com (Frontend)
- - /bounties -- public bounty board
- - /portal -- client dashboard with board, hours, docs
- - /portal/hours -- time entry with quick presets + approval workflow
- - /portal/board -- read-only Kanban synced to Salesforce
- - /portal/documents -- invoice approval, dispute, PDF download
- - /platform -- this walkthrough
- - API routes for claims, registration, documents, time entry
- - Developer + team profiles and reputation
- - Standalone portal option (no SF required)
Feedback on Admin Operations
What else should the admin dashboard track? What operational gaps do you see?